Frequently Asked Questions
Find answers to common questions about our comfort-first fashion.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the perfect fit.
What materials do you use for your apparel?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium fleece blends for maximum comfort.
Can I modify or cancel my order after it's placed?
Orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you ship internationally?
Yes, COZY WORLDWIDE ships to over 50 countries. Shipping rates and delivery times vary by destination.
How should I care for my COZY items?
To maintain softness, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Will out-of-stock items be restocked?
Many of our core essentials are restocked regularly. You can sign up for 'Back in Stock' notifications on the specific product page.